Payment and Refund Policy

Last updated: 05 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses, training modules, live workshops, and related digital services offered by buzzlinky. These services focus on professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy governs transactions made through our website for both individual learners and corporate clients based in the United Kingdom. It does not cover third-party products or services purchased outside our platform.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate unless otherwise stated. Additional charges may apply for optional extras such as extended access periods, certification fees, or personalised mentoring sessions. These extras are clearly indicated before checkout. Currency conversion fees charged by your payment provider are your responsibility and are not included in our pricing.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, PayPal, and bank transfers for corporate bookings. All card payments are processed through secure third-party gateways that comply with PCI DSS standards. Payment authorisation occurs immediately upon submission of an order. We do not store full card details on our systems. In the event of payment failure, you will receive an automatic notification and may retry using an alternative method.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, you will receive an email confirmation containing order details, access instructions, and a unique reference number. A binding contract is formed when we send this confirmation email. For live workshops or scheduled sessions, your place is reserved only after full payment and confirmation. Access to digital course materials begins once the contract is formed.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of purchase during which you may cancel without giving a reason. This right applies to distance contracts concluded online. However, if you request immediate access to digital content or begin consuming course materials during this period, you expressly waive the right to cancel once access has been granted. For live events, cancellation is possible up to 14 days before the scheduled date subject to the conditions below.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused digital courses within the 14-day period provided no substantial content has been accessed. Live workshop fees are refundable if cancelled more than 14 days prior; cancellations within 14 days incur a 50 percent administration fee. Non-refundable items include downloaded resources, completed assessments, and promotional bundles where access has commenced. Services already delivered, such as one-to-one mentoring sessions, are excluded from refund.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact us in writing via the contact form on our Contacts page or by emailing [email protected]. Include your full name, order reference number, date of purchase, and a clear statement of your request. You must also provide the email address associated with the purchase. Requests submitted without these details may be delayed while we verify your identity.

Inspection, Approval, Rejection, and Notification of the Refund Decision

We will acknowledge receipt of your request within two working days. Our team will review eligibility by checking access logs and purchase records. You will be notified of the decision by email within 10 working days. If approved, processing begins immediately. If rejected, we will explain the reason and outline any appeal options.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Credit or debit card refunds typically appear within 5 to 10 working days depending on your bank. PayPal refunds are usually processed within 3 working days. Bank transfers may take up to 7 working days. We will send confirmation once the refund has been initiated.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital courses are supplied immediately upon purchase. By agreeing to instant access you acknowledge that the 14-day cancellation right ends once you start streaming or downloading materials. Subscription renewals are charged automatically unless cancelled at least 7 days before the renewal date. Promotional offers are non-transferable and refunds on discounted purchases are calculated on the price actually paid.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

If a payment fails, access is suspended until resolved. Duplicate charges will be investigated and refunded within 5 working days upon verification. Chargebacks are treated as disputes and may result in temporary account suspension pending resolution. We monitor for fraudulent activity and may withhold refunds where fraud is suspected until identity is confirmed. You should contact your bank immediately if you suspect unauthorised use.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or the UK GDPR and Data Protection Act 2018. You retain the right to services of satisfactory quality and to remedies for faulty digital content. Nothing in this policy limits liability for death, personal injury caused by negligence, or fraud.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy or to make a request, please use the contact form on our Contacts page or email [email protected]. We may update this policy to reflect changes in law or our services. The current version is always available on our website and the last-updated date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.